You will also find a happy customer is a satisfied customer and they are highly likely to retain our services and tell others about the good customer service they have received. Remember, they say the best form of advertising is word of mouth. Customer recommendations to family, friends or colleagues stating how satisfied they are, is something that is extremely valuable to us and always welcome.
We always smile when we meet our customers, old and new, as they are really the lifeblood of the business. They say smiles are contagious and usually when you smile at someone they’ll smile back. A smile also helps to put a customer at ease and feel welcome. It also shows the staff at Challenger Site Services are friendly, approachable, positive about their job roles and are united as a team.
We also listen to our customers so we can be effective in the way we help them. If you don’t listen to their needs you are unlikely to be able to help all your customers. This could result in the customer becoming frustrated and you may lose the sale and their custom forever.
Finally, be memorable for all the right reasons. We make every customer experience a positive one and this ensures they remember and tell others about us. We are always helpful courteous and polite and we always aim to go the ‘extra mile’. By following these steps on a daily basis we can always aim to add a positive experience to every one of our customers.