MEET CUSTOMER NEEDS
At Challenger Site Services we are always striving to meet the needs of our customers regardless of the type of contact we have with them. Whether it is face-to-face in the office, over the phone, at an event, or on a building site, we have found that good customer service skills are crucial and helpful for everyone.
Happy customers are satisfied customers and they are highly likely to retain our services and tell others about the good customer service they have received. They say the best form of advertising is word of mouth. We always welcome customer feedback and customer recommendations to family and friends. Feedback with how satisfied a customer is with our service is something that is extremely valuable to us and always welcome.
We also listen to our customers so we can be effective in the way we help them. If you don’t listen to their needs, you are unlikely to be able to help all your customers.
A ‘smile’ can say a lot; it is said that smiles are contagious, and usually when you smile at someone they’ll smile back. A smile also helps to put a customer at ease and feel welcome. It also shows the staff at Challenger Site Services LLP are friendly and approachable, and united as a team.
Most of all be memorable for all the right reasons. We make every customer experience a positive one and this ensures they remember and tell others about us. We are always helpful and polite and we always aim to go the ‘extra mile’. By following these steps on a daily basis we can always aim to add a positive experience to every one of our customers.