We are proud of our added value and we aim to provide quality products alongside our quality service. We encourage feedback from our customers and have received a plethora of fantastic comments and testimonials over the years including: “Challenger are a pro-active company with family values… They provide us with an efficient service, with quick response times and a personal touch. I would strongly recommend Challenger to anyone who requires waste services in the northwest” (Waters Waste). Testimonials such as this typify the type of business we are, and the value we place on customer service. At Challenger headquarters our customers find we are a friendly and supportive group of people; we aim to provide an environment that radiates these characteristics for both employees and customers.
Written communication channels are also important to us and we are constantly looking for innovative ways of improving our content. It is important that all of our customers are kept up to date with our products and developments, and we distribute frequent mail-shots to keep our customers informed. We find this is the optimum way of informing our customers of valuable information about changes as well as innovative products we have recently acquired.
Challenging as it may be at times, Challenger Site Services has now been in business for over 20 years and our brand is testament to how we have retained our customers over the decades. We value customer loyalty and constantly strive to foster strong relationships between our staff and our customers.
Customers are so important and we wouldn’t have a business without them